Return & Refund Policy – Duravi Home

At Duravi Home, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns within 7 days of delivery. To be eligible for a return, the item must:

• Be unused and in original condition

• Include original packaging and tags (if applicable)

• Not be damaged due to customer misuse

Items returned without approval may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Customized or made-to-order products

• Used, damaged, or altered items

• Clearance or final sale products

Return Process

To request a return, please contact our support team with:

• Order number

• Product details

• Reason for return

• Photos (if item is damaged or incorrect)

Once your request is reviewed and approved, return instructions will be provided.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We may request photos for verification.

Refunds

After receiving and inspecting the returned item, refunds will be processed.

• Approved refunds are issued to the original payment method

• Processing time may take 5–10 business days depending on your payment provider

Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to an error from Duravi Home.

Order Cancellation

Orders may be cancelled before shipment. Once shipped, cancellation requests may not be possible.

Contact Us

For return or refund support, please contact Duravi Home customer support through the contact details available on our website.